A 1–Hour Response Guarantee
All your support requests will be responded to within maximum one hour after the support ticket or e–mail is received. If your case calls for additional assistance from a server administrator, we will direct the ticket or the e–mail to the person in charge, without delay and we will leave a note to notify you that more time will be needed for reaching the optimal solution. If you make use of our Managed Servers package, any of the server administration tasks included there will be carried out whenever you choose.
A First–Class Customer Support Service
We will be at your disposal 24/7 to reply to any queries that you may have regarding our Web Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also require help with server administration tasks, you can make use of our Managed Servers package, which includes backup hard drive storage space, weekly OS updates, server monitoring and restarting procedures, as well as installation and problem troubleshooting procedures
An Intuitive Help Section
We have provided the Web Hosting Control Panel with an elaborate knowledge base, which features extensive explanations of its features and functions. Plus, we have created in–depth video tutorials that will further teach you how to carry out a certain task or troubleshoot a frequently encountered problem. The help articles and the tutorial video clips are easily accessible from each Web Hosting Control Panel section via the Videos and Help buttons situated in the top right corner.