Although this is not the most importantaspect to help you distinguish a dependable cloud website hosting supplier from a bad one and a reseller from an actual supplier, the option to call and speak with a live person is a sign that you aren't dealing with a one-person service provider and that you will be able to get in touch with somebody any time you're looking for assistance. The telephone support for hosting services may range from common to dedicated, so the issues which can be resolved with a call vary depending on the supplier. In the general case, these issues are simpler and include billing or first level technical issues because more difficult problems usually require a support ticket where both you and the sysadmins can follow what is going on with a given situation. Still, the option to call your supplier can save you considerable time and efforts for the multitude of tiny problems which may eventually appear when you manage your web hosting account.

Phone Support in Cloud Website Hosting

In case you decide to employ one of our Linux cloud website hosting plans, you can talk with our customer support crew over the telephone for 14 hrs a day. We will assist you in choosing the best package for your web sites since we think that it's better to discuss these matters with a live person. If you already have an account, we're able to help you with all sales/billing questions and general issues, even with some tech problems that do not involve a lot of time or escalation to an administrator as it is more appropriate to open a ticket for time-consuming problems in order to have all the correspondence in one place. We have telephone numbers in the US, the United Kingdom and Australia, so you are able to call the one you prefer and talk to our representatives.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be certain that there will always be someone to assist you when you have any queries about the semi-dedicated server packages that we offer. Whether you would like to learn more about the plans, you have a billing issue or some general issue, you can just give us a call. Though some more complicated matters could need a support ticket in order to give time to our technical support team to investigate, we are able to assist you with numerous tech questions on the phone as well, saving you precious time and efforts. As we have data centers on as many as 3 different continents - in the United States, Great Britain and Australia, we have local telephone lines in these countries as well. In case you're in a different country, we have an international number where you're able to reach us.