If you’ve got a site, a problem could always crop up and it does not automatically need to be associated with the hosting service itself. For instance, something might go wrong when you update a web-based app or some vital data can be modified or deleted by chance. Irrespective of what the nature of the problem is, you will need to contact the technical support staff and ask them to retrieve a backup or to assist you in dealing with the problem that you are having. How quickly they’ll do it will predetermine the time that your sites will be unreachable. For certain websites like community web portals or Internet shops, a repeated downtime period too often means lost customers and money. Hence, it is of crucial importance that you use the services of a hosting company that offers not only a very good support service, but also a prompt one.

One-Hour Response Guarantee in Cloud Website Hosting

If you are using one of our Linux cloud website hosting plans and you have an inquiry or stumble upon some problem, you can contact us 24/7/365 by posting a ticket or by sending an e-mail and we promise that you will get a reply in less than an hour. In case the issue can be solved, we will do it before we respond, whereas if there is something that you have to do on your end, we’ll give you all the required details – what settings to check, what workable solutions to try out, etc. Normally, you’ll obtain a response within thirty minutes max, which implies that waiting for hours on end or even for more than 1 day to obtain support is something impossible. Our sixty-minute reply time guarantee is valid for any enquiry that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server package from us, you can take full advantage of our prompt support service. You will get an answer to any support ticket submitted through the hosting Control Panel or email sent to our tech and customer support staff in no more than 60 minutes. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. Often, it takes considerably less time to investigate and resolve a problem. We’ll provide you with more details if the solution involves something that should be done on your end. In case you contact us during weekends or legal holidays, the response time will be the same and given the fact that our support staff will be at your disposal night and day, you’ll obtain prompt assistance for practically any technical, general or billing issue irrespective of the hour.