A live chat is among the channels of communication offered by some hosting suppliers as part of their support service. Determined by the provider, the chat can be used for billing, pre-sales and/or technical support. This way of contact is faster in comparison to a support ticket and it'll make it much less likely to misunderstand or misspell anything compared to a telephone call with an agent. What's more, if the trouble that you have requires some time to be examined and resolved, you will be able to do something else at the same time instead of just waiting, as you would have to do if you call. Also, you can use a live chat assistance service completely free as long as you have world wide web accessibility even when your hosting provider is situated in a different country and they don't have a local phone number that you can call.

Live Chat Support in Cloud Website Hosting

As we acknowledge the fact that a lot of issues can be resolved if you speak with a live person, we provide a live chat service for all our potential and active clients. Our chat is available every single day and our support agents will help you with a number of questions and situations. If you are not our customer yet, you can find out more about our cloud website hosting packages and the web hosting environment in general so that you can be certain that your websites will run efficiently on our servers. If you already have an account and you have some questions or you have any kind of issues with any of our solutions, you can join us on the live chat and we can provide you with the necessary information or assist you to troubleshoot the issue. You'll need to open a support ticket for certain problems that require more time or the assistance of a sysadmin, but for a lot of basic issues you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we provide is available every single day, even on weekends and holidays. It is the most effective way to find out more details about our Linux semi-dedicated plans in case you do not have an account yet or to get a problem resolved if you are a customer and our customer support representatives will assist you live no matter what time of the day you join the chat. If you are hesitating which package is more suitable for your websites, if you need advice whether you need a certain upgrade and how to order it or in case you experience difficulties installing an e-mail account on your PC, you will be able to contact us and we will provide you with the required information very quickly. The live chat is online even after our phone lines are off for the day, therefore if you have an account with us, you can be sure that you'll always benefit from quick assistance with any kind of question or problem that shows up.