There are a handful of ways to touch base with the hosting company whose services you’re using, but the one that you’ll always find regardless of which company you opt for is a support ticket system. It is the least complicated communication medium for several reasons. In case no customer support engineer is free at the moment and they are all busy, a telephone call may not be responded to, but a ticket will always be received. On top of that, you can copy & paste extensive bits of info without having to worry about typing mistakes, and in case a given issue requires more time to be sorted out or a number of responses need to be exchanged, all the info will be in the very same location, so either party can always see the comments added by the other one. The disadvantage of using tickets to touch base with your web hosting provider is that they are typically separate from the hosting platform, which suggests that if you need to provide information or to adhere to directions, you will have to use no less than two separate accounts and this number could increase in case you’d like to manage a couple of domain names. On top of that, a lot of web hosting companies reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting around for an answer.

Integrated Ticketing System in Cloud Website Hosting

Our Linux cloud website hosting plans feature an integrated ticketing system, which is an essential part of our in-house built Hepsia Control Panel. As opposed to other comparable tools, Hepsia will permit you to manage everything related to the web hosting service itself in one place – invoices, files, e-mails, support tickets, etc., avoiding the need to use different admin dashboards. In the event that you have any pre-sales or technical questions or any problems, you can submit a ticket with a couple of clicks without the need to log out of your Control Panel. In the meantime, you can choose a category and our system will present you with a number of informative articles, which will provide you with more info and which may help you solve any given issue even before you send a ticket. We guarantee a response time of no more than 1 hour, even if it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it’s more efficient to manage everything from a single location, so we’ve implemented a ticketing system into the custom-developed Hepsia Control Panel, which is available with each and every semi-dedicated server plan. This will allow you to manage the correspondence with our help desk support staff together with your semi-dedicated server, which suggests that you won’t have to memorize one more logon name for a different interface. You will be able to post a new ticket or to track down the status of an old one with no more than a couple of clicks whilst you’re browsing the content hosted in your semi-dedicated account. Also, you can search through older tickets using an intelligent search functionality or take a look at applicable knowledgebase articles, which contain solutions to common predicaments. The inbuilt trouble ticket system is closely monitored 24x7 with the maximum response time being just 60 minutes, so there’ll always be somebody to help you out.