The support that you can get from your cloud website hosting company is really important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you have a technical issue with an active account. Prompt and accurate information about a question or a problem will save you lots of time and efforts, not mentioning that this could often be a sign that you are ordering from a real hosting supplier and not from a reseller. When you buy a hosting account from a company that doesn't own its servers and it cannot access them directly, it is almost certain that you will wait for a couple of days so as to have an answer to your query, so your web sites may stay offline for a long time. Alternatively, a supplier which offers various options for communication and has a support crew that is available at any time can assist you right away and help you decrease or fully avoid any downtime and prospective losses.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the significance of getting assistance right away, that's why our cloud website hosting services come with 24/7 tech support plus various ways of contact. In case you don't have an account yet, you can easily phone us or use our live chat and speak with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your sites. In this way, you won't end up purchasing a service that you can't use effectively. In case you already have your account with us, you can open a support ticket in the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires more analysis. In contrast to the vast majority of providers on the market, we respond to all the tickets within 1 hour, so you won't have to wait for an entire day. Our support services are available twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

All of the Linux semi-dedicated plans that we supply feature 24/7 customer and tech support, so whatever the issue you have, you can get in touch with us and we will help you in a timely manner. Our guaranteed reply time for any email message or trouble ticket that you open via your Hepsia web hosting Control Panel is just one hour; the actual response time rarely exceeds twenty minutes. We also have phone support with a couple of local numbers internationally as well as a live chat, which means that you can get in touch with us and receive additional info about our services even if you do not have an account yet. We're able to help you with any question or a problem you may have - payment methods, plan specifications, email setup, hosting account settings, and so on. If you use our services, you will not ever encounter a situation where you have to wait for a couple of days to get a problem resolved like you'll have to do with a number of other suppliers.

24/7 Customer Support in VPS Servers

In case you rent a Virtual Private Server through us, you'll be able to contact us 24/7 for any server-related issue or fordifferent difficulties and / or questions regarding the pre-installed software the server comes with. If you haven't bought a VPS server plan yet, you'll be able to learn more details about our solutions by giving us a phone call or by employing our live chat service. For more tech problems, you are able to send an email message or open a trouble ticket from your billing Control Panel and you'll get assistance within less than one hour regardless of the time of the day, even on weekends and holidays. The typical answer time usually doesn't extend past half an hour. In case you're looking for assistance with third-party software, you will be able to use the Managed Services upgrade which you can include to each VPS plan and our admins will help you with any set up or troubleshooting issue you may have experienced.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum response time guarantee, you will receive lightning-fast support when you buy a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, as a result when you open a ticket from your billing account or you send an e-mail message about any problem with your server or the pre-installed software on it whatever the time of the day, you'll get a response within 1 hour, even during holidays. Our ticketing system is the better option if the matter involved requires more time to be resolved or if it has to be sent to our admins, because it is much easier to track the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to give us a call or talk to a live representative through our chat service. If you add the Managed Services upgrade to your server plan, our admins can also support you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 as well.